标签：bpm是什么意思,流程业务管理,
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word版04Segments
eBusiness:BusinessAsUsual
BusinessProcessArchipelago
TheNeedForBusinessProcessManagement
eBusiness:BusinessAsUsual
TheCompetitiveDynamic
TheInfluenceofITonManagement
ITDisruption:Metcalfe’sLaw
Metcalfe’sLaw
2001–2002
About175millionnewusers(upto502m)
eCommercegrewby68to$600b(IDC)
IfMetcalfe’sLawholdstruethenthepotentialvalueoftheInternetincreasedby235inoneyear(2000/2001wassimilar)
eCommerceexpectedtogrowby66thisyearto$1trillion(IDC)
TheSpeedoftheWeb
TheOne-to-ManyTransactions
Publish/Subscribe:Onepartypublishes,theothersubscribes
ThePSMechanisms:
email
WebSites
MUDs(electroniccommunities)
SearchEngines
TheBuy/SellSpectrum
TheNegotiatedDeal
TheBrokeredDeal
TheFixedPriceSale
TheAuction
ThePureMarket
TheTradingModel
ChangingBusinessTransactions
Buy/sell
Invoice,Order,Payment
CustomerInquiries
CustomerService
Channels:inperson,website,telephone,mobile,digitalTV
MichaelPorter’sValueChain
TheBusiness/ITLink
Abusinessisacollectionoflinked“atomic”activities(transactions)
Whichbuildtobecomecomplextransactionsthatbuildtobecomebusinessprocesses
ITautomatesmuchofthis–itautomatesthevaluechain
TheInevitableFuture
Intranet:Corporateintegration
Internet:Customerintegration
Extranet:Supplychainintegration
Mobilenet:Timeandplaceintegration
Omninet:Deviceandproductintegration
ValueChainExpansion…
BusinessProcessArchipelago
ITGenerations:Applications
ITGenerations:Optimisation
TheBusinessLayers
ITDisruption:Moore’sLaw
TheAccelerators
CPUspeed
Switching
Busspeed
Memoryspeedandsize
DiskDensityandspeed
Fibrebandwidth(butnotspeed)
Wirelessbandwidth(butnotspeed)
TechnologyCosts
Technologycostshavebeenfallingatroughly20percentperyear…
ThismeansthatITtransactioncostshavebeenfallingatroughly20percentperyear…
ButITspendtendstorise:
Businesscostsoccuratthepointofinvestment
ITcanachievemore(yearonyear)
TheITLayers
TheStovepipeEffect
TheDiagramofEverything
TheImportanceofPeople
Themostflexiblepartofthisistheuser–he/sheiscapableofindependentaction
Managementistheorganisingforceandiscapableofimprovisation
Managementneedstobeabletomodelbusinessprocesses
BusinessProcessArchipelago
Politicalproblems
PoorManagement/Lackofinnovation
Lackofinvestment/Legacybusinessprocesses
Quicklyimplementedbusinessprocesses(forcompetitiveadvantage)
Inflexible(legacy)automationimposingpoorbusinessprocessautomation
TheNeedForBusinessProcessManagement
BusinessInTheAbstract
TheAutomationDynamic
MichaelPorter’sValueChain
TheValueChain-Complexity
ThePartialSolutions
TheComprehensiveSolution
CompetitiveAdvantage….
Summary
eBusiness:BusinessAsUsual
BusinessProcessArchipelago
TheNeedForBusinessProcessManagement
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