标签：bpm是什么意思,流程业务管理,
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word67Thismethodologyprovidesthepractitionerwithabodyofknowledgeandasetofapproachesandanalyticaltechniquesthatenablesuperiorbusinessprocessdesign.Theemphasisison‘design’—clearandprecisedesignsthatenableourclientstomaximizevalue-addingworkactivity.
TheBPDMisalsodesignedtoadapteasilyandcost-effectivelytosupportorsupplementothersolutionsandmethodologiesthathaveaprocessdesigncomponent.
WHYWENEEDANEWBUSINESSPROCESSDESIGNMETHODOLOGY
TenyearsagoanacademicnamedMichaelHammerandaconsultantnamedJamesChampywroteabookcalledReengineeringtheCorporation.Itwasaclarioncallthatdemandedradicalorganizationalchange.Ontheveryfirstpagetheauthorsclearlystatedthechallengetheybelievedmostbusinessorganizationswerefacing.
“So,ifmanagementswantcompaniesthatarelean,nimble,flexible,responsive,competitive,innovative,efficient,customer-focused,andprofitable,whyaresomanybusinessesbloated,clumsy,rigid,sluggish,noncompetitive,uncreative,inefficient,disdainfulofcustomerneedsandlosingmoney?Theanswerslieinhowthesecompaniesdotheirworkandwhytheydoitthatway.”
Anotherseminalbookappearedin2002calledGoodtoGreat.ItwaswrittenbyanacademicturnedconsultantnamedJimCollins.Ittargetsthesamebusinessleaderaudienceanddealswiththesameissuesasthepreviousbook.Andthefirstlinesofthisbookalsolaydownachallengeforexecutivestochangetheirorganizations.
“Goodistheenemyofgreat.Andthatisoneofthekeyreasonswehavesolittlethatbecomesgreat.”
Thesetwomessagesarequitedifferent.Thesecondoneseemstosuggestthingsarenotquiteasbadastheywerein1993,noteverybodyneedstostartovernow.ThedegreeofchangerequiredbybusinessestodayvarieswidelyandBearingPointhastobeabletorespondtothatvariation.
Theproblemwithmostexistingbusinessprocessdesignmethodologiesistheyweredevelopedinresponsetothatinitialradicalchangeimperative.Asaresulttheyaretypicallyvastandsprawlingandincludeeverythingfromstrategicvisioningexercisestobestpracticesfordealingwithemployeesresistancetochange.KPMGConsulting’sBusinessPerformanceImprovementMethodology(BPI)developedin1996and1997offers62differentdeliverables,hundredsoftoolsandtemplatesandsubsumesalmosteveryothersolutionandmethodologythefirmhadatthetime.
BusinessProcessDesign(BPD)isstillacoreconsultingcompetencyandbusinessprocessdesignmethodsarestillcriticallyimportant.Buttheymustbeflexible,scalable,repeatableandeasytoblendwithothersolutionsandmethodologies.TheBPDMistargetedtoaddressallofthesethings.
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